FAQ
Placing an Order
Once you've placed an order, it will ship within 2 business days. When it's shipped you will receive a confirmation email. If you do not receive an email, please check to make sure you provided an accurate email.
Payment and Shipping
We have free shipping on all orders of $50.00+ if ordered in the US. Orders under $50.00 will be charged shipping. Most shipping is USPS $6.99 flat rate unless you need it quicker.
At this time I am not shipping internationally. Please send me a message if you are interested in a product and I will research shipping out of the US. Thank you for your patience as I grow my business.
Returns, Alterations, Repairs
Jewelry is like shoes and clothing. Sometimes it just doesn't feel right. If you received an order and you're not satisfied with the way it wears, send it back within 7 business days. As long it arrives without defect, you'ill be fully refunded.
If you want an alteration or need a repair, email me. Be as specific as possible and I will do my best to assist you. If it's a repair due to workmanship, I will cover all costs. For any other type of repair or alteration, there may be a small fee, and I will charge for shipping.
Materials
I use a myriad of materials from all over the world. Most of my jewelry is costume jewelry. This helps keep the things I make affordable. (My daughter went to Italy last summer and brought me the most beautiful Murano, glass beads!) It's not uncommon to find brass, silver or gold pieces on a necklace paired with glass beads. For this reason I ask that you are gentle with your Lod & Ono creations. Don't wear them in the shower or the pool. If you're working out, remove your jewelry. If you need to clean your jewelry, lightly mist it with water and use your cleaning cloth on the metal. Use a soft cloth to wipe beads.
Custom Jewelry
I would love to work with you to design something. Let me know what you have in mind and I'll let you know if I can help.